FAQs

My Account and My Orders

What is 'My Account'? How do I update my information?
‘My Account’ is your personal account page where you can track your orders, view your transactions, and manage your orders. This section provides complete information of your transactions on Bestofelectricals.
1. Manage/edit your personal information like address, phone numbers, email ids
2. Change your password
3. Track the status of your orders

How do I know my order has been confirmed?
Once you confirm your order and complete the payment, you will get a confirmation email from Bestofelectricals. This email will include a unique order id, items you have selected, approximate shipping date, shipping method (chosen by you) and the total amount paid.

Is it necessary to have an account to shop on Bestofelectricals?
No. you can order products as a guest too. After clicking on checkout button you have to click at ‘Checkout as Guest’, and then fill up the form and confirm your order. However, it’s useful to create an account to avoid repetitive filling of information, if you want to buy again in future. Also all people who register for an account will get regular email updates on new products and special offers including discount coupons, from time to time.

Payments

How do I pay for a purchase?
Bestofelectricals offers you multiple options to pay in a highly secure environment. You can use your Debit Card| Credit Card| Net Banking to pay. We use an extremely secured payment gateway from PayU, one of the leading payment gateway providers in India. Our gateway partners use secured & highly encrypted technology to keep the transaction information confidential. You can also note the ‘https’ on the url of the transaction page, which conveys a secure transaction.

Are there any hidden charges (Sales Tax/VAT/CST) when I make a purchase on Bestofelectricals?
No. Quoted Price on our web pages is the final price including all taxes; but do not include shipping. When you place order and go to the cart, you can see the VAT/Tax breakup of the item, which is purely for information only. Shipping charges are applicable according to the product’s weight and mode of transport. Shipping charges are displayed in the shopping cart.

Which Debit/Credit cards are accepted at bestofelectricals.com?
We accept all kind of credit and debit card of all banks – be it Visa/MasterCard/American Express or Diners.

Is it safe to use my credit/debit card on?
Yes! We do understand our customer’s safety. Thus we use 256-bit encryption technology to protect customers’ card information during transaction. All transactions go through a secured payment gateway. In addition, as per RBI guidelines, all credit card transactions have to go through an addition 3D Secure Password service, which makes the transaction even more secure.

Can I use my bank's Internet Banking feature to make a payment?
Yes. We offer our valuable customer to pay via internet banking.

Can I pay through mobile using credit/debit card or Internet Banking?
Yes. You can pay through your mobile. Our site is mobile optimized and the same secured payment option is applicable to mobile users to pay for their order.

How do I place Cash on Delivery (C-o-D) order?

COD is currently available in selected cities (for details see Shipping & Delivery) on max purchase value of Rs 6,000/-. On receipt of COD order, we will call you to reconfirm the order, followed by an email.

Order Status and Cancellation

How do I check the current status of my orders?

You can track your order status in the “My Account” section. In My Account section you will find a subsection named Order, there you can see the status of your all order.

What does the different order status mean?

In order section you can find the different status of your order, as follows:

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by us.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

When and how can I cancel an order?

You can cancel your order any time before it reaches Order Shipped section. You have to provide the order id to cancel any order.

For further details kindly visit our Refund Policy segment.

Shipping

What are the delivery charges?

Delivery charges or shipment charges solely depends on the weight of the product and mode of transport. There are two modes of transport that we offer – Surface Transport and Air Transport. Air Transport Charges are higher (generally 2 times) of the Surface Transport Charges.

What is the estimated delivery time?

The estimated delivery time is 5 – 8 business days for surface transport and 2 days for air transport.

I need to return an item, how do I arrange for a pick-up????

In case you want to return an item which is defective on arrival, please contact our customer services. Based on the product/your comfort, we will either arrange the principal’s maintenance people to visit your premises for rectification/replacement of the product. Or, the defective product can be shipped back to us, after due acknowledgment of our customer services team and we shall provide you with a new replacement product. All shipping costs in this case will be borne by us.

In case you (client) want to return any new & unused item, please contact our customer services for a return authorization. The product/packaging is to be returned to us in original with complete contents and no tampering. Once your return is accepted, we will issue a credit note for the amount of returned good; which can be adjusted to purchase a new product now or in future. All shipping costs for return of items and resending new item in lieu will have to be borne by you and paid upfront.

All returns have to be informed within 48 hours of receipt of goods; otherwise we will not be liable for return/exchange.

For further details kindly visit our Shipping and Delivery segment.

Does Bestofelectricals deliver internationally?
Yes. We do ship internationally but on bulk orders right now. Please email us with your needs and we will send you an offline price quotation with international shipping charges.


Courier

How does the delivery process work?
All deliveries are scheduled through reputed couriers. Our preferred courier is DTDC and FEDEX.

How can I track the delivery of my order?
Yes. You can track delivery of your order in the “My Account” section. In My Account section you will find a subsection named Order, there you can see the status of your all order.

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