Given the nature of goods that we supply, we can only exchange the goods or supply you with Credit Note for future purchase.
In case you (client) want to return any new & unused item, please contact our customer services for a return authorization. The product/packaging are to be returned to us in original with complete contents and no tampering. Once your return is accepted, we will issue a credit note for the amount of returned good; which can be adjusted to purchase a new product now or in future. All shipping costs for return of items and resending new item in lieu will have to be borne by you and paid upfront.